2-Way Messaging, a New DS Online Feature

August 30, 2017 | Kristen Sherloski


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DS Online now has a new feature allowing you to send secure messages directly to our team using your online banking messaging centre

DS Online now has a new feature allowing you to send secure messages directly to our team using your online banking messaging centre. From here you can send attachments or request account transactions safely and without threat of hackers gaining access to your confidential conversations.

 

To send a secure message to our team please follow the steps below –

  1. Log in to your DS Online account via our website www.fosswealth.ca
     
  2. From the Accounts Summary page you will see a section entitled ‘Your Communications’ where you can view your new messages or click ‘Send a Secure Message’
     
  3. Your secure message template will pop up and from there you can choose a team member from the drop down menu next to the “To” field
     
  4. Once you’ve filled in your Subject, Message, and included any attachments, hitting ‘Send’ will deliver your message directly to the selected team member’s inbox. You will receive confirmation that your message has been sent
     

Any replies from our team will be delivered to your DS Online messaging centre. You can opt to receive e-mail notifications when you have a new message from our team to ensure nothing is missed.

 

One of the best features of this new secure messaging system is that the messages act as client authorization letters without the need for a physical signature. For example, if you are travelling and need us to send funds to your bank account, your secure message will act as your authorization letter and secure signature. No need to track down a scanner or fax machine abroad to complete your request!

 

If you use a secure message to request a fund transfer or other account transaction please reach out to our team first to ensure all the required details are included in your request. Please note no trades may be requested via secure 2-way message – for this please call our office.

 

Our team would be happy to walk you through this new feature any time.