Phishing (sounds like fishing) is the most common type of online fraud and involves the practice of sending phoney e-mail messages to trick you into revealing your personal information.
RBC will never, under any circumstances, send you an email that includes a link or phone number asking you to:
- Update or verify your account details or other personal information online or by phone
- Log on to DS Online (or another private website)
When these fraudulent e-mails contain links DO NOT click on the links or reply to the message. Remember that these links take you to a phoney website designed to capture your personal information. The websites often look legitimate and may even contain RBC banners and logos to try to fool you.
If you receive an email that asks you to provide confidential information, such as account passwords, PIN, Social Insurance Number or any other personal information either online or by phone DO NOT respond. Instead, please notify us by forwarding the email to firstname.lastname@example.org.
If you believe you have provided your account or other personal information in response to a fraudulent email, call us immediately at 1 800 769-2555 or see the Contact Us information at rbc.com/security/contact-security.html.
For more information on protecting your personal and financial information online, please review our Guide to Security and Privacy at rbcroyalbank.com/online/guidetosecurity.html.