To our valued clients,
As the COVID-19 situation continues to evolve, I want you to know that we are doing everything we can to provide the support you need to help you during this very difficult time.
At RBC Wealth Management, the health and well-being of our employees and clients is paramount. That’s why we are taking extra precautions to help keep you safe. We have implemented enhanced hygiene protocols in our offices, asked employees experiencing flu-like symptoms to stay home and restricted non-essential travel.
While we are taking these precautions, we also appreciate that you still need access to professional investment and wealth services from us. We remain fully operational and committed to providing you with the service you need.
At this time, we are asking clients to work with us over the phone, by email or online, to help prevent the spread of COVID-19.
We are happy to schedule calls with you to review your portfolio or financial plan, and discuss any other topics that are on your mind.
We also offer a range of secure online services, including:
- Electronic funds transfers so you can easily move funds between your bank and investment accounts
- Wire transfers to send or receive money electronically
- Online account access so you can send important requests to us through secure two-way messaging and link your RBC bank and investment accounts
- eDocuments so you can receive important documents like account statements, tax slips and trade confirmations online, instead of in the regular mail
To get set up to access any of these services, please reach out to your Investment Advisor or Associate directly.
The last few weeks have been challenging, but I want you to know that we are here to help. I also want to assure you that we have multiple safeguards in place to protect your accounts.
We will continue to provide updates as this situation evolves, and if you have any questions or concerns, please let us know. Thank you for your continued trust in us.