Careers at RBC Dominion Securities

With C$217 billion in assets under administration, RBC Dominion Securities is the Canadian leader in Wealth Management for affluent and high net worth investors, on both a discretionary and non-discretionary basis. While investment management is the core offering, our 1,500 investment professionals also provide a full scope of wealth management advice and solutions, such as insurance, retirement, estate and tax planning and charitable giving to help our clients preserve, grow and transfer their wealth to succeeding generations.

 

Investment Advisor

Job Description

The RBC Dominion Securities Ottawa Main Branch is currently hiring both new and veteran Investment Advisors to build long-term advisory relationships with affluent and high net worth clients. Our Investment Advisors are wealth managers who build trusted, often multi-generational, relationships with clients based on personalized service and advice. RBC Dominion Securities provides extensive support and resources to help you build a successful wealth management practice. If you have a strong entrepreneurial spirit and the networking skills to build professional advisory relationships with business owners, individuals, families, charities and foundations, we would like to meet with you. For more information, click here.

Associate

Job Description

The RBC Dominion Securities Ottawa Main Branch is looking for Associates to join the team in maintaining, developing and growing an Investment Advisor's business by providing clients exceptional service in an efficient and professional manner. The ideal candidate should have at least one year experience in the investment field working as an assistant/associate and be fully IDA licensed.

Responsibilities will include:

Client Service:

  • Input and follow-up on client orders as directed by IA’s
  • Meet and greet prospects and clients
  • Investigate and follow-up on all client inquiries
  • Utilize contact management system for all necessary follow up

Administrative:

  • Investigate and resolve inquiries and complaints related to accounts and refer to the Investment Advisor where appropriate
  • Follow-up on client trades to ensure proper settlement and delivery
  • Maintain current knowledge of client accounts by reviewing daily activity online and on applicable report
  • Maintain client files
  • Ensure clients’ accurate and timely completion of all necessary documentation and forward to appropriate Branch contact
  • Utilize contact management system for daily task management
  • Documentation & New Accounts Openings
  • Research

Position Challenges:

  • Ability to prioritize daily tasks
  • Ensure daily communication with your Investment Advisors
  • Ability to deliver results with shifting priorities
  • Ability to deal with varying personalities with internal and external clients
  • Can not make recommendations to buy, sell or switch securities unless directed by IA’s

Knowledge/Experience:

  • Excellent command of English language
  • Good telephone Manner
  • Customer Service
  • CSC & CPH is required
  • Knowledge of the firm’s operations, policies and procedures regarding client accounts, including internal control policie
  • Excellent organizational skills
  • Effective communication skills
  • Ability to successfully multi-task
  • Strong Microsoft Office skills

For more information, click here.

Branch Operations Cage/Receptionist

The RBC Dominion Securities Ottawa-Main branch has Branch Operations Cage/Receptionist positions to provide back office support to clients, Investment Advisors, and Investment Advisor Associates.

Key Accountabilities:

Responsibilities will include:

  • Preparation of cheques, RSP/RIF withdrawals as requested (i.e. ensure that cheques are properly signed before release or mailing
  • Prepare bank deposits, deliver to bank and pick up of transit mail
  • Print daily reports and distribute them accordingly
  • Book-in and ship security certificates to Toronto
  • Ensuring LOA’s are correctly completed with proper authorization
  • Maintain standing LOA file and ensure valid/current LOA’s are on file
  • Proactively advise and obtain from Assistants’ new LOA’s prior to expiry
  • Verifying and approving Bankwires, JEFE events and Messagenets
  • Assist with opening mail and distribute as per Internal Controls
  • Assist with the phone coverage as required, in a courteous and professional manner
  • Assist with the distribution of incoming courier bag and reports, faxes and transit mail
  • Order forms and supplies
  • Assist in preparing the outgoing courier bag
  • Provide courteous and efficient client service
  • Maintain accurate branch report files

 

Knowledge/Experience:

  • Must have the ability to prioritize daily tasks, multi-task, deal with various personalities (internal and external) and be able to shift priorities and deliver results.
  • Preference will be given to those who have knowledge of security cage operations, policies and procedures regarding client accounts and internal control policies
  • Responsible for participating in and adding to a positive working environment that relies on team work and a mature attitude
  • Exceptional attention to detail in all aspects of job duties required


Experience with the following will be considered an asset:

  • Verifying and inputting incoming cheques
  • Verifying outgoing cheques
  • Verifying outgoing bank wires
  • Serving customers/responding to requests made in person
  • Verifying and processing all daily RSP contributions

For more information, click here.