Helping You Stay Informed About COVID-19 Cyber Scams


Cyber criminals are currently taking advantage of the COVID-19 pandemic by sending emails, texts and social media messages that contain phishing links or malicious attachments. Cyber criminals are impersonating governments, health authorities and other organizations to provide false information, steal information, sell fake medical products or tests and redirect to fake charity donations. Learn about what to look for.

Cyber Security

We wanted to take a moment to remind you of some online security best practices:

Top 10 tips for safe computing and online privacy

  1. Protect your personal information. Be aware of schemes that ask for personal or financial information. Do not respond to unsolicited requests for confidential information.
  2. Choose effective passwords. Choose passwords that are difficult to guess but easy for you to remember. Use multiple passwords, change them frequently and use ones that include a mix of letters and numbers: all essential components of online safety.
  3. Verify a message before you take any other action. Do not click on a link, call a phone number, wire money or take any requested action, unless you first verify that a request is legitimate. Verify it using information from a source other than from within the message itself.
  4. Limit the online information that you make available about yourself. Be careful about including personal information online, on social networking sites, in chat rooms and in unencrypted email, and periodically clear your browser's cache and delete any temporary files, as fraudsters may try to get at your information for their own benefit.
  5. Be cautious in your online activity. Be aware that email scams and malicious websites quickly surface for publicized or recurring events or when any news story breaks. Use caution when accessing new sites.
  6. Be wary of pop-up windows. Don’t click on any action buttons within a suspect pop-up window, including those requesting financial or identification information and those offering to sell you something.
  7. Maintain a suite of security software products. This should include a reputable personal firewall, anti-virus, anti-spam and anti-spyware, all necessary to provide online protection for your computer and your information. Beware of pop-up warnings that your computer is infected and instructing you to buy or download software to fix the problem.
  8. Keep your computer healthy. Take advantage of automated updates for your web browser, operating system and for all software that supports your online behaviour, e.g. browser plug-ins such as PDF viewers, or regularly check the applicable websites for required software patches and updates.
  9. Remember to log off. Ensure you properly log off and close your browser to prevent others from being able to view your information later.
  10. If it looks too good to be true, it probably is!
    Be cautious of emails and websites that promise incredible deals and monetary windfalls. You may end up giving your financial information to fraudsters or downloading malicious software by clicking on a tempting link.

Cyber criminals are increasingly clever in how they disguise their attempts to get your information.

This is an example of a Phishing email that appears to be from RBC Royal Bank – it even has our logo:

Here’s some things that made it clear this email isn’t from RBC:

  • the sender address is not from an RBC email – ours end in
  • when we hovered over the first link, ‘REVIEW AND CONFIRM MY INFORMATION NOW!’, the website address wasn’t an link like the ones we’ve included below.
  • the second link, ‘personally identifiable information’, is for a Wikipedia page defining privacy – this would never be used by RBC.

When in doubt either call us or delete the email, never click on a link requesting you to confirm your information!\

Let us know if you have any questions or concerns.

You can find more resources about cyber security here:
Home - Global Privacy & Security - RBC
Connected & Protected - Retiring in the digital age
5 Ways to Avoid a Scam

7 Tips to Keep You Safe This Tax Season